Many often ask why a full refund is impossible most of the time.  After all, the tour hasn’t happened yet, so what's the problem with just giving the money back? We’d love to do that for each and every customer whose travel plans have changed last minute and who is no longer able to join our tours. It is always hard for our team to say “NO” to everyone we guided through the planning process and whose joy we expected to share here in East Africa. However, it is not just Hekima Safaris as a tour operator that is behind your trip. There are many organizations whose contribution is essential for the tour to happen. We pay them long before you arrive in East Africa.